Comments: No Comments
Kid Connect is a new program available through the Child Wellbeing Centre for parents and carers of NDIS funded children. We are now able to offer NDIS support coordination and plan management services. Kid Connect was started to provide a child (and adolescent) focused service, drawing on our local knowledge of service providers. We want to help connect children (and families) with the services they need.
What’s support coordination and plan management?
Support Coordination is a service funded by the NDIS to help families work with someone to find the various supports that their child needs. Typically, this is where you may need help to find a service provider for your child in your local area. Our support coordinators see their role as providing independent advice and helping you identify the most appropriate supports for your child. Support coordinators can also help you prepare for plan reviews and can help iron out any conflicts with service providers along the way.
Plan management is where service providers send their invoices into Kid Connect and we pay them. Plan managers keep track of funds for you and send out monthly reports. That way you know what funding you have and can make informed decisions. Kid Connect will pay invoices for service providers weekly so that you have happy therapists and no interruptions to service delivery.
Do I have to choose Kid Connect if the Child Wellbeing Centre is one of my child’s service providers?
Absolutely not! We will very happily work with other support coordination and plan management agencies. In many ways, it’s business as usual for our therapists.
Kid Connect support coordinators work independently of the therapy team. Client information will not be shared between teams unless there is informed consent. Neither team can access each other’s records. We treat your child’s information with confidentiality.
Can I just access Kid Connect services?
Yes. There is no obligation to access any other services from the Child Wellbeing Centre. Our support coordinators will want to help you identify the best supports for your child. The Child Wellbeing Centre, in many instances, may not be the most appropriate service. Our support coordinators will help you find what work’s best for you and your child.
How do I find out more about Kid Connect?
The easiest thing is to have a look at our website or call Miika for more information on 0421 012 956. Our Kid Connect office is located in at Brockman Road. Please feel free to make an appointment with Miika. Videoconferencing is also an option if you are unable to attend meetings in person.
Comments: No Comments
There are a number of reasons a child may come to see a paediatric (child) occupational therapist. The best-known reason is to help with printing and hand-writing. Occupational therapists can do so much more though!
What is Occupational Therapy?
Occupational therapy is about increasing various aspects of a child’s independence and competency. This can include things like working on fine motor skills (think cutting, drawing etc). It can also include aspects of self-care, organisation, mobility and self-regulation (think managing sensory needs and calming down). For children, it’s about having the skills to do well at home and school.
Sometimes therapy will include working directly with the child to increase their skills. It can also look more like parent or teacher consultancy. At the end of the day, the occupational therapist will work with the child, parent and school to improve core skills – whoever can help!
How can Occupational Therapy help my child?
Occupational therapists usually start with an assessment to be clear about the child’s needs. This can come in many forms. In the first instance, the assessment may focus on development such as aspects of fine motor and handwriting, gross motor and visual perception skills. The occupational therapist will be able to give you feedback on how your child is developing compared to peers and recommendations on how to address any concerns.
Functional assessments (such as those asked for by the NDIS) are where the occupational therapist looks at all aspects of a child’s independence. The goal here is to identify strengths and weaknesses and to make recommendations about the next steps. This kind of assessment can be helpful for prioritising goals and identifying needs. Typically this will be a much more comprehensive assessment.
Following on from assessments comes individual therapy. This is tailored to match the therapy goals you as a parent and the occupational therapist decide upon. Therapy is usually one on one and designed to be engaging for the child. There will usually be some homework tasks too as we aim to keep the good work up outside of sessions.
Occupational therapy at the CWBC
At the Child Wellbeing Centre our Occupational Therapists work with young children, primary and secondary students.
We’ve recently been joined by Jeannie Loi, Occupational Therapist who will be working from our Brockman Road office on Thursdays and Fridays. Jeannie has a background in working with children with disabilities on a range of issues (and she is very nice too!).
Please feel free to contact our Reception for more information about our services on 9274 7062.
Comments: No Comments
Experiencing stress and anxiety at various times as a parent will be familiar. All parents know that our role has its highs and lows. Whether our children are at school or home with us self-isolating, they are in our care and thoughts 24/7. It doesn’t take a pandemic for parents to feel anxiety and stress around the job of parenting. Life can throw us many curveballs along the way. First, though, let’s have a look at what we mean by parental stress and anxiety.
What is parental stress?
Parental stress is the sense of being overwhelmed, which occurs when the demands of parenting overtake our capacity to manage it all. We all have moments when we want to pull our hair out as we are driven crazy by the competing demands for our time.
Over the longer term, this consistent stress becomes a concern when it impacts negatively on our relationships with our children and reduces our capacity to support them. We may become irritable and grumpy and overly negative. Our relationships with partners may suffer as well. This situation feels awful, and we may judge ourselves badly. Worse still, our children will start to see and possibly copy our very poor coping strategies.
What is parental anxiety?
Parental anxiety is defined as excessive worrying about the current wellbeing and/or future needs of our child. Common to parents of children with a disability, it may also develop with families where a child presents with complex or challenging needs.
While all parents have moments of worry for their children, parental anxiety is a pattern of worry that is long-standing and of such an extent that it impacts on the daily functioning of the parent and/or child.
Parental anxiety can start to look like paralysis, where decisions become difficult if not avoided altogether. Parents find themselves trying to minimize any risks for their children, which is where the term helicopter parenting comes from. And again, poor coping strategies are being modelled. Additionally, the child picks up on the parent’s anxiety and may take this on themselves too.
What can you do about parental stress and anxiety?
The first step starts with recognizing that things are getting out of control and seeking help. At our Centre, we are currently seeing a spike in parental stress and anxiety. Hence, we are now opening our Parental Stress and Anxiety Clinic (PASC) to parents of children who are not currently accessing Child Wellbeing Centre services.
In PASC, we match you with a psychologist who can help you get on top of any stress and anxiety. Typically, this is about learning new ways of managing thoughts and feelings. We also include opportunities to learn helpful parenting strategies and relaxation techniques. Sessions are currently available face to face or via online Telehealth sessions. All you need to do is let us know what will work best for you and we will make it happen.
Please contact our Reception on 9274 7062 for more information about our services and let them know that you are interested in PASC. We’re here to help!
Comments: No Comments
With the effect of COVID-19 and families adapting to social distancing rules, we have seen an increase in requests for telehealth ABA sessions. Telehealth involves working with a case manager or an experienced therapist through video conferencing. We don’t have to be in the same room as you!
Our telehealth services can be divided into two different pathways: parent training and/or child therapy.
What does parent training ABA Telehealth Services involve?
For parent training, we teach the skills to help parents effectively manage children at home. This may include: dealing with problem behaviours, shaping of verbal behaviour, skills generalisation, etc. For these sessions, it is highly encouraged for all key adults to be involved as we are aiming for consistency across all settings.
And Direct Telehealth ABA Services?
Direct child ABA therapy isn’t for everyone. As a minimum, children must be able to do the following:
- Look at the screen whenever his/her name is called via video.
- Identify items on the screen receptively and expressively (e.g. ‘what colour is this?’ or ‘touch jumping’).
- Generalise mastered skills via video (e.g. responding to one-step instructions, imitation, requesting for desired items, etc.).
- Attend to a screen without engaging in problem behaviour (e.g. elopement, aggression to others or properties, escape behaviour – wanting to watch YouTube videos instead of doing work, etc.).
- Respond to social praise or tokens delivered via video.
Therapy sessions will also need an adult available to participate in sessions. This way we can help shape and generalise behaviours in the home setting.
What if I’m not sure whether ABA Telehealth Services are for me?
Therapy doesn’t have to stop because of COVID-19. Please do not hesitate to contact your case managers today to talk through your options. We will try hard to come up with a program of support to keep your child learning.
Case Manager, ABACAS
Comments: No Comments
Did you know that up until the 30 September this year children under 16 years of age may be eligible for Bulk Billed Telehealth services with psychologists? Social distancing doesn’t mean therapy has to stop.
Who is eligible for Telehealth Bulk Billed Services?
To be eligible for bulk bill rates, your child must have a current referral from a GP, child psychiatrist or paediatrician (as required) under one of the following programs:
- Mental Health Care Plan
- Helping Children with Autism (therapy items)
- Chronic Disease Management or
- Eating Disorders Services
What does Telehealth involve?
Telehealth is where the psychologist provides therapy via the telephone or via the internet (videoconferencing). Aside from a quiet place in the house for you and your child to talk to the psychologist, you will need a device such as a phone, tablet or laptop. The bigger the screen the better.
Videoconferencing is more than just video. When our psychologists work with children and families, they have access to virtual whiteboards, can share documents and even play games online with children. We are starting to use a platform called Coviu which gives us lots of different ways to engage children.
Reception has put together a checklist to help you prepare for your first video-conference.
What if Telehealth isn’t for me?
We want to make Telehealth works for our clients so this means we can vary the frequency and length of sessions. For example, some of our families find 30 minute sessions easier to manage. Particularly when there is a house full of other children in the background!
Our psychologists are still seeing some clients face to face in our Centre. We are an allied health service and plan to continue providing supports this way for as long as we can. Therefore it’s possible to mix things up with some Telehealth and some face to face sessions. Where our staff have to self-isolate then Telehealth is still an option open to you to explore.
It’s important to let your psychologist know if there are any concerns about Telehealth as they may be able to do things differently.
Need more information?
Our staff are embracing Telehealth and exploring all the ways we can make it work for children. We’re recognising that with the pandemic that it may be some time before things return to “normal” and we want to make sure that all of our clients can access the help and support they need.
Please call our Reception for further information about our services on 9274 7062.
Comments: No Comments
Managing strong feelings at the best of times can be challenging. Our children take their lead from us. When we are chaotic, so are they. When we are in the grip of strong feelings such as anger and sadness, they watch and learn (whether this is positive or negative) how to react and behave. When we are calm and rational, they are more likely to model this too, and if not, at least we are in a better place to help them with their strong feelings.
We want to be able to coach them through these strong feelings and teach them how to manage them well. However, that means we ourselves need to have a sense of how to do this so that we can help our children find calm. Sometimes, even if we do know what to say and do, our own strong reactions to them can interfere with a rational and helpful response.
What to do with strong feelings first?
Here are some tips to initial responses you can try:
- Allow them to express themselves (without hurting anyone), for a minute or two. This might be verbal or non-verbal expression;
- Reflect back to them what you think they might be feeling …“you seem pretty angry”, “do you feel frustrated?”, “are you sad?”. Often merely acknowledging their feelings will help diminish their intensity. When children feel seen and heard, they tend to calm naturally;
- However, when their feelings are very big and strong, we may need to let them express it further, but help them to do this more appropriately. For example “do you need to stomp out your anger?” (and stomp with them), “why don’t you hit this cushion with all of your anger?” (and stay close by), “it’s ok to scream loudly, but do it into the air or a pillow…not my face”.
How to help children calm down
Any break in this expression of feeling is the time to jump in with calming strategies:
- encourage little ones to breathe, and in particular to blow out a big breath, just like blowing out lots of candles;
- explain to pre-teens and teens that we need to expel the build-up of carbon dioxide that makes us feel sick and dizzy;
- encourage them to move around, to shift the adrenalin that has built up;
- connect with little ones again, by holding their hands and looking into their eyes, affirming to them that they are safe and not in trouble for having big strong feelings. If there was a trigger event of a conflict, address this afterwards, but not right now. Wait about 10 minutes before talking about it when you are both calm;
- connect with teens by a touch, a text, or gesture of making them something to eat or drink. Give them the option of talking to you, if not straight away, then perhaps in the car on your next trip. If conflict needs to be addressed, deliver the pre-agreed upon consequence without negotiation or emotion.
What if strong feelings are becoming a problem?
If you are unsure, our experienced psychologists can be your coach. They will then be able to show you how to model becoming calm for your children to see and encourage how to teach your children with similar strategies.
We all know that parenting is not an easy journey and that many of us experience stress and anxiety or even guilt at times. If this is the case, and you are overwhelmed with your own strong feelings, we have a clinic at the CWBC designed specifically to address parenting stress and anxiety.
During these challenging times, the Centre remains open and can offer in-person sessions or online meetings.
Please contact Reception for further information.
Comments: No Comments
As you will be aware, we are living in very complex and challenging times. I want to affirm for you that the Child Wellbeing Centre will continue to provide therapy services in the weeks and months to come. Our aim is to provide a range of options to meet the needs of our children and families, including face to face consultation, telephone or video-conferencing and in some instance “therapy packages” for parents to work on with children at home.
As an allied health practice, we are considered an essential service. Further, we are being asked by both the NDIS and the Australian Government Department of Health to find ways to continue providing services during these difficult times. No one knows when the “other side of the pandemic” will arrive so we are now thinking about the short and long term strategies.
The NDIS introduced a number of measures at the start of the week to support service providers such as the Child Wellbeing Centre. This was done in recognition of the challenges ahead – both to keep therapy going and to keep staff employed.
A summary of changes is below. We ask for your support and co-operation as we introduce these new measures.
|Proposed change||What this means for you?|
NDIS will temporarily increase prices by 10% for services covered by Improved Daily Living (e.g. therapy services).
We will be invoicing the 10% and applying that to all invoices from the 25 March.
The good news here is that NDIS will also increase your child’s funding by 10% too, so it shouldn’t affect your child’s overall funding.
The bit we’re not clear about is when families will see this extra funding.
From 25 March 2020, participants will be required to give 10 business days’ notice (no longer 3pm, the day before) for a cancellation if they want to avoid paying the full fee for a cancelled service.
From 30 March, participants will be charged 100 per cent of the agreed support price if they cancel a service at short notice (no longer 90 per cent).
We will be rigorously applying the cancellation policy as per the NDIS requirements.
We understand that children may be sick or you may be self-isolating. However in the current environment, we don’t really have any other option if the Centre is to remain open in the longer term.
Normally when we make changes at the Centre I try to give a lot more notice. However we live in challenging times and my management team and I are making decisions day to day in the interest of our clients and staff. I sincerely hope these are temporary measures only and that we find our way back to “normality” soon.
Our preference is to keep providing therapy and problem solve how we can best do this with you. We have lots of creative ideas about how we can do this. COVID-19 doesn’t have to stop therapy.
Please feel free to talk to your case manager and consultant about these changes. Let us know if you are thinking of withdrawing from therapy and feel free to ask about the alternatives. Brookke Haggett, Business Operations Manager is also available to during the week should you need to have a chat.
Comments: No Comments
I’m sure you’re all too aware that if there is one constant at the moment with Covid-19, it’s that things keep changing! Like you, we are monitoring the news on a daily basis and making decisions about how we can keep our staff, clients and community safe.
As allied health professionals, we will keep providing our usual therapy services to our clients for as long as it is safe for us to do. We are still offering face to face therapy but you’ll note we are vigilant about handwashing and hand sanitisers…whether we see you in the Centre or in schools or at home. We are also keeping staff home when they have flu/cold symptoms and asking our clients to stay home too if they are unwell.
We’re getting a little creative too!
Telehealth services are available. This means therapy via telephone and video conferencing. A few of our staff are currently learning about videoconferencing and how to use this for therapy. Others have already been providing services this way to our country clients for some time. The nice thing is that most of our children will be fine in this medium (and probably be the experts!). It will probably be the adults catching up!
Where we can we are also looking at what we can do to set up independent therapy tasks for those self-isolated at home, particularly with our ABA clients.
Please feel free to talk to your consultant about how we can support you and your children. We will be working hard to be flexible.
We’re not planning on going anywhere just yet!
Comments: No Comments
We are certainly living in very interesting times. Our news and social media is flooded with news about the Covid-19 virus and the impact it is having in people’s lives.
At the Centre we are trying to operate on a business as usual basis and will continue to provide therapy services for our clients. However we are changing a few things to minimise the risk of infection for everyone.
What are we doing?
In our consulting rooms, you’ll be seeing staff using hand sanitisers more often – in particular at the start and end of sessions. If our staff are seeing you at home, they will be practising hand-washing with your children.
We’ve beefed up our toy cleaning regime to try and keep resources as germ-free as possible.
Our front desk staff will be regularly wiping the EFTPOS machine and reception counter and ledges with disinfectants too.
We are reviewing procedures on a day to day basis in light of what we are learning from the Coronavirus updates. A really useful website (in case you haven’t come across it so far) is the Department of Health WA website:
How can you help?
Please encourage your child to wash their hands when they come into the Centre. Hand washing, when done properly, is still the most effective way of reducing the spread of germs.
Please keep children, yourself and other family members home if they have cold/flu symptoms. This becomes even more critical as we get closer to winter. Those wonderful people working at the Coronavirus screening clinics just won’t have the capacity to screen everyone and it’s better to be safe than sorry. Let Reception know as soon as you can that you need to reschedule.
Please don’t be angry with staff if you come to an appointment and you or your child is unwell and we ask you to leave. We understand that therapy is important but the priority at the moment is to minimise the spread of infection in the community.
Oh, and this one is a bit cheeky….please don’t “borrow” our toilet paper rolls. Quite a few rolls disappeared last week. We’re running short like everyone else on hand sanitisers, tissues and toilet rolls and are working very hard to source replacements. Toilet paper is proving the trickiest to find!
Working together we can have a big impact in slowing down the virus and protecting the most vulnerable in the community. Thank you for your understanding and cooperation in advance.
Comments: No Comments
It is more than likely that by now you and your children are being exposed to sources of anxiety and panic around the coronavirus (COVID-19). As always, when parents worry or panic, children can pick up on this without really understanding what it is all about. Typically their questions will start with “what is … or … what if”. Rather than just telling them not to worry, simple explanations with age-relevant objective information can be very helpful.
Helping kids understand the worry about the Coronavirus
One of the best antidotes to anxiety and panic is knowing more about the topic. It may be helpful for you to know that recently the statistics are indicating that children are not being greatly affected by the Coronavirus. To date, it seems that children may be less likely to catch the virus, and if they do, they may have mild flu like symptoms that seem to resolve without further complications.
If the children see people wearing masks on tv or in shopping centres, you might talk about it helping to prevent the spread of germs, and why washing your hands is very important. Teenagers might like to discuss the pros and cons for wearing a mask. These are easy conversations that will assist them with any sense of worry or anxiety. However, it is very important that adults discussing this with children are well-informed, not by the news but by our science forums.
Getting helpful information
News reports exacerbate anxiety and panic around people stockpiling staples. Rather than it being the situation of every-man-for-himself, this is a wonderful opportunity to talk to your children about being organised, and thereby being able to support your family and community. When buying extras (if this is what you choose to do), you might discuss how you as a family might need to support others who aren’t able to be as organised. For example, if you know near-by elderly people, you might talk in terms of making sure that you will be able to help them if this is needed. Depending on their age, your children might also understand the need to support other families with people who are often sick (the immunosuppressed). Indeed, there may be families in their school that are already identified, and this close-to-home example allows the possibility of thinking about what others might need too.
Yes, there is concern about COVID-19. Do we need to panic? Absolutely not and it is imperative for our children that we don’t. Our children can catch anxiety as easily as any virus. Protecting them from the germination of our own anxiety is the best preventative.
You are of course very welcome to discuss your concerns about your child’s level of anxiety with our psychologists. We can’t help with medical advice but we can help with anxiety management.
Please call reception on 9274 7062 for further information.